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TD-NEED-0002

Customer service team resolve complaints within SLA

Audience: Up to 23 staff Format: On-site · Half day Budget: Mid band ($5k–9k TTD) Closes: 11 Sep 2026
Objective "Response times exceed targets. Team needs structured de-escalation techniques and a decision tree for common scenarios."

Open for proposals until 11 Sep 2026

ACCEPTANCE DELIVERABLES & CONTEXT

Exactly what the host will sign off on at the end, plus any shared context for scoping.

Acceptance deliverables

  • De-escalation playbook (PDF)
  • Role-play scenario cards (10 scenarios)
  • Post-training assessment quiz

Context materials

No context materials shared.

On-site details

Location

Scarborough HQ · Room A

Access

ID badge required. Visitor parking available.

Host organisation snapshot

Organisation:

Caribbean Solutions Ltd

Constraints & considerations

Training must be completed before end of quarter

SHOULD

All materials in English and Spanish

SHOULD

PROPOSAL INSTRUCTIONS

1. Approach (≤250 words) — map to each deliverable

5. Budget (TTD) — fixed price, inclusions

2. Mini timeline — milestones with dates

6. Assumptions & needs from client

3. Team — lead + 1 backup, relevant credentials

7. Risks & mitigations (1–3)

4. Work samples/links — 2–3

Propose to Deliver ← Back to all needs

Files and links were shared with consent and are used only for scoping this training request.